TERMS AND CONDITIONS

WHO WE ARE AND WHAT WE DO

Owner: Iratxe del Olmo (hereinafter Bloom The Brand)

Tax ID (NIF): 72854275G

Registered address: Obispo Ballester 19, 01002 Vitoria-Gasteiz (Spain)

Bloom The Brand provides professional and personalised services, including (but not limited to):

Visual identity and branding design
Custom web design and development
Copywriting and strategic writing
SEO architecture
Naming and brand creation
Packaging design
Custom illustrations
Website maintenance and hosting
Sale of digital products such as templates, educational resources, and online courses related to design, branding, and web development.

Bloom The Brand may offer certain digital resources free of charge, such as templates, guides, tools, or other materials related to design, branding, or web development. These materials are the intellectual property of Bloom The Brand and are provided exclusively for the user’s personal use. Reproduction, distribution, modification, or commercial use without the express written consent of Bloom The Brand is strictly prohibited.
We reserve the right to modify, replace, or remove these resources without prior notice.

WHO ARE THE PARTIES INVOLVED?

The parties involved in this document are the User or Client, on the one hand, and the person responsible for this website, identified in the first section of this document, corresponding to Bloom The Brand, on the website https://bloomthebrand.com/.

Any user who purchases or hires services offered on https://bloomthebrand.com/ shall be considered a Client, provided they are a natural person of legal age with legal capacity who provides the necessary data for contracting. Likewise, any legal entity that, by proving its status, accepts the terms set out herein. In both cases, the Client must have sufficient legal capacity to enter into the services offered through our website.

PURPOSE OF THESE GENERAL TERMS AND CONDITIONS

These general contracting conditions, together with any specific conditions that may be established, govern the relationship between users of the website, hereinafter User or Client, for the contracting of any services offered, such as visual identity and branding design, custom web design and development, copywriting, SEO architecture, website maintenance and hosting, and other related services.

These terms shall remain in force indefinitely from the date of publication on the website. Any modification will be published on our website and must be accepted by the Client at the time of contracting any services offered. Likewise, contracting any service implies acceptance of these general conditions and any applicable specific conditions.

Bloom The Brand reserves the right to make changes to the platform without prior notice, including modifying, removing, or adding content or services offered through https://bloomthebrand.com/.

OUR RESPONSIBILITIES

Bloom The Brand shall only be liable to the extent required by law for the accuracy of the information provided by Clients, meaning it may be exempt from liability for consequences arising from data provided by them.

Bloom The Brand shall be liable for any damages suffered by the Client as a result of using its services only when such damages are caused by intentional misconduct or negligence on the part of Bloom The Brand. By accepting these Terms, the Client acknowledges that the use of Bloom The Brand services is at their own responsibility.

The Client accepts that it is technically impossible to guarantee 100% availability of services. However, Bloom The Brand will make every reasonable effort to keep services available for as long as possible. Bloom The Brand shall not be liable for interruptions not caused intentionally.

Bloom The Brand is not responsible for third-party websites accessed through links (“links”) or for any information provided by third parties. Accessing external websites is the Client’s decision.

CONTENT NOT ACCEPTED

Users may not send, share, or use through Bloom The Brand communication channels any content that is abusive, threatening, defamatory, harassing, obscene, vulgar, violates privacy or intellectual property rights, or is false or misleading.

USER OBLIGATIONS

The Client agrees to:

Use the website and services in accordance with these Terms
Provide accurate and up-to-date information throughout the contracting process
Not submit information contrary to these terms or applicable law
Not use false identities or impersonate third parties

PURCHASE PROCESS

The contracting or purchase process at Bloom The Brand is structured in different phases depending on the product or service chosen.

CUSTOM SERVICES CONTRACTING

The User or Client fills out the contact form describing their needs or requesting services.
(It is mandatory to accept the Terms and Privacy Policy in the form.)

Bloom The Brand evaluates the request and, if applicable, contacts the Client to confirm availability and provides a customised proposal with a quote.

If accepted, the Client must pay a 50% deposit if the budget exceeds €200. For amounts below this, 100% payment is required in advance.

Once the project is completed, the remaining 50% is paid before final delivery or launch.

After final payment, the project is delivered or published.

DIGITAL PRODUCTS

The User selects the digital product they wish to purchase (templates, guides, courses, etc.).

They add it to the cart and complete the purchase by providing billing details and selecting a payment method.

Once payment is completed, the User receives an email with a download link or access instructions.

For courses or online-access products, access details are sent after payment confirmation.

All digital resources, whether free or paid, remain the intellectual property of Bloom The Brand and are for personal, non-commercial use only. Distribution, reproduction, or resale is strictly prohibited.

Before confirming your order, you will see a summary of your purchase including items, price, availability, payment method, and fees. A confirmation email will be sent.

PAYMENT METHODS AND INVOICING

Payments are made by credit or debit card via secure platforms such as PayPal or Stripe, using SSL encryption and PSD2 compliance.

Bank transfers or other methods may be agreed in certain cases.

All prices are in euros (€) and do not include VAT. VAT will be added according to applicable tax regulations.

Invoices are issued electronically after payment confirmation and sent via email.

DELIVERY OF SERVICES AND DIGITAL PRODUCTS

For custom services, delivery is made within agreed deadlines and after full payment.

For digital products, access is delivered automatically by email after payment confirmation.

If usage restrictions apply, they will be specified in the product description.

DELIVERY STORAGE

Deliverables are provided via download link or platforms such as Google Drive or WeTransfer.

Bloom The Brand will store backup copies for up to 12 months after final delivery. After this period, files may be deleted without liability.

Clients are responsible for downloading and storing their files.

RIGHT OF WITHDRAWAL AND CANCELLATION

1. Before service begins

Clients may withdraw within 14 days of contracting, provided work has not started, and receive a full refund.

2. Once service has started

The right of withdrawal does not apply once execution has begun with prior consent.

If payment is split:

If withdrawal occurs after work has started, the first payment is non-refundable
The second payment is not required
No partial deliverables will be provided unless agreed in writing

The initial payment covers time, preparation, and work already carried out and is non-refundable.

3. Intellectual property of unfinished work

All work produced up to cancellation remains the exclusive property of Bloom The Brand and may not be used by the Client.

SUBSCRIPTION CANCELLATION

You may unsubscribe by emailing info@bloomthebrand.com or using the unsubscribe link in emails.

GUARANTEE POLICY

Services are designed to ensure client satisfaction.

A 15-day correction period applies for reasonable adjustments due to errors attributable to Bloom The Brand.

Exclusions include:

Changes not included in the original brief
New features or scope expansion
Issues caused by client misuse or third-party modifications

DATA PROTECTION

Personal data is processed according to GDPR and Spanish law. Data is used to manage services and may be used for marketing based on legitimate interest.

Clients may exercise their rights of access, rectification, deletion, portability, objection, and restriction.

Full details are available in the Privacy Policy.

INTELLECTUAL PROPERTY

All content is protected. Reproduction without written consent is prohibited.

Clients must ensure they have rights to all materials provided. Bloom The Brand is not responsible for third-party copyright infringements.

NEWSLETTER UNSUBSCRIPTION

You may unsubscribe via email or through links in communications.

LANGUAGE

These terms are available in Spanish, which shall prevail over translations.

APPLICABLE LAW AND JURISDICTION

Spanish law applies. Any disputes shall be submitted to the courts of Vitoria-Gasteiz.

ONLINE DISPUTE RESOLUTION

The European Commission provides an online dispute resolution platform:
https://ec.europa.eu/consumers/odr/